French/English HR Admin, Apprentice

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Overall objective of the Role

To contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on customer services and you will be flexible supporting payroll tasks as or when required.

Delivery Key Responsibilities

• Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
• Where applicable ensure Data Management is performed accurately and on time
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard
• Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
• Working knowledge of systems and tools to perform daily tasks
• Ability to recognize and deal appropriately with sensitive and confidential information
• Successful completion of all learning objectives
• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
• Time Recording to be completed accurately and on time
• NGA Security Standards are understood and adhered to
• Contribute to team meetings and raise any issues immediately to your Service Manager
• Ensure you are up to date with all NGA HR announcements
• Participates in projects as needed and assigned
  
  

Professional /Job Experience

• Fluent French and English is a must
• Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Attention to detail
• Excellent written and verbal skills
• Self-motivated and a willingness to learn
  
  

Academic Degree Education and Training

• High School diploma or equivalent
  
  

Desired but not required:

• Experience in customer service or working with HR and payroll data