Posición: Internship

Tipo de empleo: Full-time

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Contenido de trabajo

Apprentice EL Apprentice EL
  • Delivery 1/2 I. GENERAL INFORMATION Role Profile Job Level EL – Apprentice
  • Operations Reporting To Job Level 3 – Service Manager
  • Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and be part of the team responsible for the support and execution of payroll and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required Main Responsibilities Delivery Key responsibilities:
  • Where applicable support Payroll(s) so they are delivered as per the agreed processing calendar(s) and to the agreed KPIs
  • Where applicable ensure Data Management is performed accurately and on time
  • Ensure Tickets and Calls are responded within SLA timescales and to a high standard
  • Follow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation
  • Working knowledge of systems and tools to perform daily tasks
  • Ability to recognize and deal appropriately with sensitive and confidential information
  • Successful completion of all learning objectives
  • All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
  • Time Recording to be completed accurately and on time
  • NGA Security Standards are understood and adhered to
  • Contribute to team meetings and raise any issues immediately to your Service Manager
  • Ensure you are up to date with all NGA HR announcements
  • Participates in projects as needed and assigned Key Criteria to monitor performance
  • Adherence to all Security and Compliance procedures
  • 100% Attainment of customer SLA agreements
  • Adherence to quality standards
  • Demonstrate professionalism and act responsibly NGA Core Competencies
  • Be Accountable
  • Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.
  • Solve Problems
  • Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement
  • Take Ownership
  • Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities
  • Be Client Centric
  • Actively responds to meeting the expectations and requirements of internal Apprentice EL Apprentice EL
  • Delivery 2/2 and external clients. Ensure a balanced approach between client requirements and NGA priorities
  • Be Effective
  • Demonstrate knowledge of the NGA Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way IV. REQUIRED EXPERIENCE Professional / Job Experience
  • Basic understanding of MS Office tools such as Excel, Word, and PowerPoint
  • Flexibility to support a global and fast paced environment
  • Attention to detail
  • Excellent written and verbal skills
  • Self-motivated and a willingness to learn Academic Degree Education and Training
  • High School diploma or equivalent Desired but not required:
  • Experience in customer service or working with HR and payroll data
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Plazo: 04-04-2024

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