Position: Mid-Senior level

Job type: Full-time

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Job content

Full-Time

Overview

We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?

The SmileShop Manager, reporting to the Regional Manager is responsible for coaching, developing, and mentoring a team of SmileGuides to deliver a 5-star customer experience. You will lead and inspire your team to deliver our core values every day and drive performance to achieve and exceed goals.

Responsibilities

How you make our customers SMILE…

  • Lead a team of 8-15 hourly Team Members
  • Plan for and lead all aspects of sales and operations; interviewing top talent, scheduling, training, setting expectations, coaching and assessing performance, monitoring for compliance, preparing reports, evaluating data, and achieving desired goals
  • Deliver “5-Star” customer experience consistently as an individual contributor and through your team
  • Ensure all company initiatives are communicated with your team and executed to SmileDirectClub expectations
  • Coach your team to exceed customer experience and company sales goals
  • Represent the company brand, mission, and culture
  • Preserve visual and merchandising brand standards
  • Conduct inventory to ensure adequate products on-hand to exceed customer expectations
Qualifications

It would really make us SMILE if you have…

  • Bachelor’s degree in Business Management or related field preferred
  • 3-5 years of Management experience; Retail setting preferred
  • Self-motivat ed , entrepreneurial mindset , outstanding communicati on , solid problem-solv ing , and an exceptional understanding of superior customer experience
  • A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role
  • Energize the team by encouraging team members to “stay curious” and setting and achieving company goals
  • Remain curious, and always look for ways to improve your shop operationally and the customer’s experience
  • Bilingual in Spanish and English (spoken and written)
  • Quick to assess and resolve conflicts, finding positive coaching opportunities in complex situations
  • Ability to embrace and drive change in a fast pace, customer-driven environment
  • Excellent time management, organization, and prioritizing skills
  • Comfortable using and learning new technology; tablets, computers, software, etc.
  • Must be able to work flexible days, including evenings, weekends, and some holidays
Benefits Of Joining The Club

  • Competitive compensation & benefits package
  • PTO
  • Aligner Benefit
  • Collaborative work environment and positive culture
  • Opportunities for career growth & development
Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.
  • What is SmileDirectClub? Link here.
  • What are our customers saying? Link here.
  • What is a SmileShop? Link here.
  • What is our culture like? Link here.
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