Job type: Other

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In the role of Subject Matter Expert, within the Centre of Excellence (CoE) part of the Information Management Organization, reporting to the SAP CoE Solution Architect, he/she will be the responsible to deliver the appropriate BlueYonder JDA SCPO solutions for his/her areas of expertise to the appropriate project, being also the “go to” person within their region for second level support.

Main responsibilities:
  • Participation on JDA projects implementations
  • Provide subject matter expertise and assistance in developing requirements for JDA projects
  • Capture and anticipate new Global and/or Local Business requirements
  • Lead review meeting(s) with the Global Process Owner(s) to ensure regular communication and ensure the alignment/approval of documentation on the progress of the project
  • Support the Execution of projects and changes in the site
  • Lead Key users and Local Process Owners to achieve the objectives of the project providing support in JDA as top priority in the current implementation
  • Provide process knowledge support
  • Work with Business Facing teams to improve processes through the use of JDA capabilities
  • Maintain knowledge on product direction and future offerings of JDA
  • Coordinate activities and share knowledge with counterparts in other regions
  • Assist JDA Application support CoE with troubleshooting
  • Work with 2nd level support to develop processes for troubleshooting and escalation
  • Identify the change management projects with the Key Users and Local process Owners.
  • Lead implementation and JDA configuration of the recommended solution
  • Maintenance lead for JDA applications.


  • Bachelor’s degree in Business, Information Systems, or equivalent
  • JDA formal training
  • 4 years minimum experience implementing JDA projects working on the appropriate modules
  • Proficient in JDA management, with knowledge in current release
  • Kinaxis RapidResponse experience would be beneficial
  • SAP ECC/S4HANA experience would be beneficial
  • In-depth experience implementing applications
  • Project management expertise, PMI certification is a plus
  • Deep understanding of business and technical processes
  • English fluency, other languages appreciated
  • Experience in Mass Market/Cosmetics business is a plus
  • Global vision
  • Analytical/Executive and decision making
  • Result focused
  • Customer oriented
  • Strong written and verbal communication skills
  • Teamwork skills
  • Openness to look at alternative solutions and ways to improve/encouraging
  • Ability to work under pressure
  • Detail-oriented, organized and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines
  • Demonstrated ability to translate/communicate complex concepts to peers and business partners
  • Demonstrated ability to work in a fast paced and changing environment with short deadlines, interruptions, and multiple tasks/projects occurring at once
  • Demonstrated ability to leverage and mentor others through technical team leadership.
  • Strong analytical and problem-solving skills
  • Experience training and mentoring others
  • Minimum of 3 years leading IT projects for the business function being supported
  • Leadership and convincing influencer
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