Position: Entry level

Job type: Full-time

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Job content

Req ID: 139163

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

Onsite IT Support Analyst

Madrid, Spain

Competitive Salary

Overview

NTT DATA Services currently seeks an IT Support Engineer to join their team working onsite with a major client based in Madrid. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers) This role combines good level technical skills with an emphasis on the delivery of a high level of customer service.

Role Responsibilities
  • Review, troubleshoot and approve operational quality desktops, notebooks, printers, and associated peripherals.
  • Install, maintain and optimise desktop /notebook configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Provide IT support to VIP and End Users and general maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
  • Instructs users in the operation and maintenance of the system.
Key Skills
  • Excellent customer service and communication skills
  • Break Fix IT Support, Desk Side Support and Install, Move, Add Change (IMAC)
  • Good knowledge of Diagnosis tools and processes
  • Knowledge and experience of Windows 10, Office 365 Operational and configuration knowledge
  • Experience with MAC Support and deployment (JAMF)
  • Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)
  • Fluent in English and Spanish languages
Benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visithttps://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

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