Position: Entry level

Job type: Full-time

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Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!

Who We Are

Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:

Delivering a first-class customer experience for our clients and payers to ensure international refunds are processed in a timely and accurate manner.

Must be a team player with a hands-on approach that will strive for continuous improvement. Will have an eagerness to learn and feel confident working and collaborating internationally within a larger global team.

Operating in the most effective and efficient way whilst driving change. Understanding Flywire’s full payment workflow.

Have a positive, can-do attitude along with strong communication and motivation skills to do whatever it takes to achieve the team’s goals.

Key Responsibilities
  • Learn and understand Flywire’s refund processes and flows across multiple international payment corridors
  • Solve complex issues in relation to refunds
  • Respond and resolve customers’ questions and concerns via phone and email with speed, professionalism, and compassion
  • Liaise and coordinate with multiple internal and external parties to agree an optimal solution and ensure a high-quality experience
  • Proactively follow up on unresolved refund queries with payers and payment partners
  • Assist internal stakeholders with their inquiries
  • Provide assistance and cover for other refund processing tasks
Here’s What We Are Looking For:
  • Undergraduate Degree along with an interest in financial services or operations
  • Fluency in English (required); other languages are an advantage
  • Exceptional communication skills, international experience is an advantage
  • Strong organizational skills and attention to detail
  • Consistent execution with high standards of service
  • Passion for problem solving
  • Possess a willingness and eagerness to learn
  • Proficiency in Excel and other online tools (Google Apps, etc.)
  • Proficiency in Zendesk
  • Excellent analytical and computer skills
  • Ability to enhance and improve processes
Additional Information

What We Offer
  • Competitive compensation, including stock options
  • Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
  • Competitive time off including FlyBetter Days to volunteer in a cause you believe in
  • WFH Stipend & Digital Disconnect Days
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!

We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
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