Customer Success Manager

Contenido de trabajo

As a Customer Success Managerat Scaled Robotics, you will be responsible for retaining and expanding our customers. We understand that customer success is critical to building lasting relationships with our customers, essential to delivering high-quality business outcomes and driving revenue.

You will be focused on ensuring that clients desired business outcomes are being achieved. Driving product adoption, expanding your network within the customer to identify and build repeatable adoption templates by collecting product data, customer feedback and analyzing patterns of successful customers. Working closely with the sales and executive team, you will represent the customer on product roadmap discussions and the strategic vision, helping to shape the future of cutting edge ML products within the construction space.

Ideal candidates will be passionate about their customers and being part of scaling a radical construction product.

Your Responsibilities

• Onboarding new customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
• In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
• Desire to exceed target goals, coordinating with the sales team, and identifying expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• Track account health to identify churn risk and work proactively to eliminate that risk
• Proactively develop a trusted advisor relationship with your customers and serve as an advocate for customer needs.
• Passion for proposing and building processes that will allow our organization to scale rapidly.

You must have

• Minimum 2+ years experience in B2B customer success or customer relationship manager role.
• Experience in Customer Success, Customer Support, Account Management or a client-facing role
• Curiosity and desire to understand and develop a radically new way to manage projects within a complex industry (Construction)
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Process-driven, organized by nature with a desire to automate processes if possible
• Hard-working, with a demonstrated drive for achievement
• Strong English skills, other languages such as Dutch, Norwegian, French and Arabic are a bonus

Nice to have

• Advanced knowledge of AEC workflows and awareness of BIM, laser scanning and scheduling solutions within Construction
• Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Project Engineer, Foreman)

Perks

• Competitive salary and stock options
• Potential opportunities to travel around Europe and Internationally
• Robust relocation package
• Fully stocked kitchens
• Team-building activities
• Language and other courses

Scaled Robotics in the last year:

• Member of NVIDIA Inception program
• Winner of TechCrunch Startup Battlefield (Berlin 2019)
• Voted as one of the best Robotics Startups in Europe.
• Featured on multiple prominent media outlets including TechCrunch, Forbes, Robotics and Automation News
• Added some of the world’s largest construction companies as clients

We strongly encourage women and minorities to apply.

We are looking to build a strong team that has a diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different. Our vision for Scaled Robotics is to build a work environment where a diverse mix of talented people want to come, to stay, to learn, do their best work and grow along with the organization. We pride ourselves on being at the forefront of innovation in construction robotics and we know our company runs on the hard work and dedication of our passionate and creative employees.

When applying address the application to Bharath and let me know why you want to join our team.